Bozzini's Restaurant

Reviews about Bozzini's Restaurant

• 1 / 5

  By Bailey Walcott
  6 months ago ( summer 2016) bought butter chicken orders and found a staple and fake piece of leaf of a plant in it. Now in April 2017 I decide to give them another chance order the same thing butter chicken and it has a broken chip of a glass plate in it that literally cut my throat and I had to choke up. When I call the lady on phone is overally rude about the situation.
  June 06, 2017
• 5 / 5

  By breakneck777
  Delicious and big portions. Especially the Souvlakis, really good! I'm lucky to live in the 5 km delivery radius.
  January 15, 2017
• 4 / 5

  By Aaron Lal
  Wensday lunch buffet is the best, customer service is great.
  October 29, 2016
• 2 / 5

  By M Copan
  Long winded but hopefully honest and helpful!
  
  I want to start out by saying I've ordered from this restaurant for years, as it offers several flavourful and well portioned plates. I had been recommended by a colleague who grew up in the area. Its a staple of the community. They offer solid Greek, Indian and decent Italian dishes.
  
  Now for the recent issues.I started treating myself to the Wednesday buffet. Value that can't be beat. I love buffets as a treat. Bozzini's is owned by an Indo-Canadian business man who busts his tail. Recently Ive experienced hair in my butter chicken, leather like bar-b-que chicken and actions from server Shawna M, that absolutely baffle me.
  
  My fiancé and I went in tonite as we desperately needed a night out, all be it brief we though Bozzini's would be our pick. I ordered the lamb shoulder which was good but semi flavourless. Large portion for a large price. Not a problem because well cook lamb is a big deal to me. My fiancé got garlic prawns and a six ounce steak. The prawns were fresh and the garlic complimented them. The steak was ordered rare. It came blue. It also had a huge tendon down one side and a gristle or tendon going through the other side of the steak. The steak should've been sent back, now that I reflect.
  
  What fuelled me to type this review and send this review to the owner is the "dear in headlights" blank stare that I got from our server Shawna M. I Explained the inadequate cut of the steak. She said "sorry to hear that" and refused to remedy the complaint.
  
  As someone with customer service background and management experience in a customer service role this is appalling to me. She needed to make it right. Retain the value repeat customer. She failed. Failed to comp the plate or at least discount the meal.
  
  Honestly, I will be refraining from eating here in the future. The venue isn't going anywhere positive soon. I will copy this and mail it to the owner as I would want to know how I could improved if I was in his position.
  
  Combine the revolution of servers, recent degradation of quality and the failure to make the mistake into a positive, Ill cook at home.
  
  If the owner or management reached out to me, Id be open to listening.
  October 06, 2016
• 2 / 5

  By Adriana Monika
  My fries are soggy and gross,they don't even taste like a potato. My chicken tenders are dry as hell. Their gravy is thick and super salty...Yuck. By far one of grossest meals I've had. To be honest, I can't even eat it.
  August 24, 2016